Archive for October, 2009

The Legend of Sleepy Hollow

Friends, It’s time for a little spooky fun. What do we love to read during Halloween week, but is too scary for the kidlets? The Legend of Sleepy Hollow If, like me, you’re on the West Coast but missing a NY fall, page 12 is a must-read. If you must jump straight to the chase, [...]

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Is my writing too passive?

Your Highness: This letter is being written because I’ve been told that there is a problem with my writing. Specifically, a problem with the passive voice. But understanding this is difficult. I mean, my job is in marketing. I’m supposed to be good with words. And language has always come easily to me—out-of-the-box thinking is [...]

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Making Your Case: A Guide to Compelling Customer Case Studies

I recently took a stroll down memory lane—and tripped and fell. The occasion was a look at some of the first customer case studies I ever wrote, way back in 1992. Rereading those pieces, it turned out, was not exactly a pleasant excursion—more like visiting an embarrassing relative. I was relieved no one else would [...]

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“After Deadline,” The New York Times

If you want to learn how to write clean copy, fast and under the gun – for marketing or any other arena where clarity is valued – the best training is in a big-city newsroom. (Assuming there are any such jobs left in journalism, but that’s another story.) Those of us lucky enough to have [...]

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Who Should Run the Company’s Social Media Efforts?

While consumers and small businesses tweet away, large businesses struggle to determine their corporate and product-level social media strategies. Should each product group have its own blog, Facebook fan page, and Twitter account? Who is responsible for ensuring that each product term has an accurate wiki? We recommend that corporate marketing departments develop high-level social [...]

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